Help & Support

Stuck on a deposit, a bet, or your account? Most answers are below. If you still need us, our team is one message away.

QUICK ANSWERS

Account

• Register: Tap Sign Up, enter your Safaricom number, set a password, verify the OTP. You must be 18+ and use your own ID.

• Forgot password: Tap Login -> Forgot Password, enter your number, reset with the OTP sent by SMS.

• Not receiving OTP: Check your number is correct and has network. Wait 60 seconds and request again. Still nothing — contact us.

• Update details: Name and ID cannot be changed after verification. Contact support with proof to correct an error.

Deposits

• Deposit with M-Pesa via Deposit in your account, or Paybill 4321313, Account: your phone number.

• Minimum deposit KES 10. Funds reflect instantly in most cases.

• Deposit not showing? Wait 5 minutes, then send us your M-Pesa confirmation code.

Withdrawals

• Withdraw to the M-Pesa number registered on your account. Minimum KES 50, maximum KES 30000 per transaction.

• Most withdrawals complete within a few seconds. Some are held for routine verification checks.

• Withdrawals are only paid to the account holder. Third-party payouts are not allowed.

Betting

• Place a bet: pick your selections, they load into the betslip, enter your stake, tap Bet.

• Bets cannot be cancelled once placed and accepted.

• Settlement follows the official result. Results are usually settled within minutes of a market closing; some markets wait for official confirmation.

• Void bets are returned to your balance at odds of 1.00.

Bonuses and promotions

• Each promotion has its own terms — minimum odds, wagering, expiry. Read them on the promotion page before opting in.

• Bonus funds cannot be withdrawn until wagering is complete.

Games

• If a game freezes or disconnects mid-round, reopen it. Completed rounds settle automatically and your balance updates.

• Round results are decided by the game provider's certified RNG.

WhatsApp: 0715633804 (24/7)

SMS / Call: 0715633804 (24/7)

Email: help@faidabet.co.ke (Replies within 24hrs)

To help us resolve things faster, include: your registered phone number, the date and time of the issue, the bet ID or M-Pesa confirmation code, and a screenshot if you have one.

Never share your password or OTP — not with our staff, not with anyone. We will never ask for them.

COMPLAINTS

Not happy with an answer? Reply to your ticket and ask for it to be escalated to a supervisor. We acknowledge complaints within 24 hrs and aim to resolve them. If you're still unsatisfied, you may refer the matter to the Betting Control and Licensing Board (BCLB).

PLAY RESPONSIBLY

Betting should be entertainment, never a way to make money or recover losses.

• Set deposit limits, take a time-out, or self-exclude from your account settings.

• Self-exclusion is final for the period you choose and cannot be reversed early.

• Need someone to talk to? Contact 0715633804.

Must be 18+ to register or bet. Licensed by the Betting Control and Licensing Board.